Terms of service

Effective from 27.01.2026
Updated 27.1.2026

General information

The products are sold by Papu Group Oy (papudesign.com). We sell products to private individuals of legal age in Finland and worldwide. All prices include VAT for countries & areas where applicable. We reserve the right to change prices and shipping costs. Papudesign.com is not responsible for possible customs expenses or other fees that may occur. 

 

Ordering

The products are ordered primarily from https://papudesign.com via the shopping cart.

All orders are confirmed by email and include the total price of the order, shipping costs and products ordered. To receive an order confirmation, a correct email address should be provided when ordering.

The customer agrees to the terms and conditions when placing an order.

Order confirmation

For all orders placed at papustories.com Papu Design will send an order confirmation email which provides:

  • the reference number/ order number
  • the contact information you have provided
  • ordered products and quantities
  • the payment method of your choice

Payment methods

The products/services and applicable shipping fees will be paid when placing the order. The following payment methods are accepted: Finnish online banks (Nordea, Osuuspankki, Danske Bank, Aktia, POP Bank, Säästöpankit, OmaSäästöpankki, Handelsbanken, S-Pankki, Ålandsbanken), credit/debit cards and Collector invoice/installment. Payments are handled by Paytrail Oyj. It's also possible to pay by bank transfer.

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Paytrail Oyj

Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

www.paytrail.com

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Bank transfer

The bank transfer option is also provided by Paytrail Plc (Business ID: 2122839-7) in collaboration with Finnish banks and credit institutions. For the consumer, this process works in the same way as traditional online payments.

Klarna Bank AB (publ)

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here:  Finland.
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly installments according to the conditions stated in the checkout. The installment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Finland.

The payment methods Pay in [14] days and Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Shipping and delivery

See https://papudesign.com/pages/shipping

Return and exchange policy

See https://papudesign.com/policies/refund-policy. 

Other

We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order. 

Papudesign.com handles all customer information confidentially and does not disclose customer information to unnecessary third parties. If customer information is forwarded to a third party, it is according to the terms above, for example to the payment providers.

 These Terms shall be governed by and construed in accordance with Finnish law.

Force Majeure:

Papu Group Oy shall not be liable to the Customer for not fulfilling the Terms due to causes which are beyond the control of Papu Group Oy, (such as war, acts of government, strikes, natural disasters or other causes of a similar nature) for the duration of such events. In these cases, the Customer shall not have a right for compensation from Papu Group Oy for breach of contract.